ORDER & SHIPPING
To conclude the contract of purchase of one or more Products through the Site, the Buyer after selecting the Product or Products of interest to him, must complete and transmit to the Seller electronically an Order for the purchase of the selected Products in electronic format (which is valid as a proposal for sale), indicating the Products of which he requests the purchase, the payment method chosen and the personal data necessary for the completion of the transaction and for the delivery of the goods.
Upon receipt of the order proposal, the Seller will verify the actual availability of the product and send confirmation of its acceptance, or indicate the reasons why the order will not be processed.
If you do not manage to place an order, please contact our customer care.
Yes, you will be able to edit or cancel your order through your personal account area.
Yes, it is possible to ship worldwide even though the timing of dispatch depends from the final destination place. If your location is located far away from a big city center or urban area or its population is less than 5.000 persons, the
delivery time could be 2-3 days longer. You can check the schema of average days of delivery per country/continent in the Shipping Policy document, which you can find at the bottom the page, or by clicking the following link: https://giacomocasanovastyle.myshopify.com/pages/shipping.
When submitting the Purchase Order, you will be asked to make the payment, including shipping costs, through the means of payment expressly indicated on the Site. Information regarding the means of payment (for example, the credit/debit card number and the date of its
expiry) will be forwarded, via encrypted protocol, without unauthorized third parties having access to it in any way.
No, you just need it to enter in your reserved are to verify the status of your shipment. Your account will be automatically created in the 1st check-out procedure.
The prices of the Products are expressed in Euro and include VAT.
The prices of the Products are expressed in Euro and include VAT
Your delivery will be always given a tracking code allowing you to follow it on the provided link: these details will be sent to you with shipment confirmation email and you can also find them in the reserved area accessible with your account.
Other products could not have tracking details, depending on the carrier: if they have you'll be given tracking details for them via email too.
Your delivery will be always given a tracking code allowing you to follow it on the provided link: these details will be sent to you with shipment confirmation email. Other products could not have tracking details, depending on the carrier: if they have you'll be given tracking details for them via email too.
To choose the best size, you can consult the chart size which is available on the page of every product, just under its description.
In addition to the two days required to process the order, the total number of days for the order to get delivered depends on your country and location. Please check the delivery table on this link for exact details.
At your first purchase the account will be automatically created.
RETURNS AND EXCHANGES
Use this section for any descriptive text you need to fill out your pages or to add introductory headings between other blocks.
You can contact the customer care by clicking on the section “contact us”, placed at the bottom of the website. Fill in the format and we will take care of
contacting you back.
As an alternative you can chat with us by pressing the chat-button on the bottom right side of the website.
You must first wait for our reply with the return code, then just organize your shipment to Giacomo Casanova Ltd, Via della Moscova 12, 20121 Milano ITALY. When we'll receive the package we'll answer to you within 5 days about replacement or pay-back.
You have 2 weeks to return the unwanted goods, provided they are in their original conditions: unused, unworn, sealed and with integer packaging and all tags on.
You can return the product within 14 days from the receipt of the products, provided that the products have not been used and the packaging is not damaged.
A refund will be issued within 14 days through the same means of payment as used to process the initial transaction. However, the cost for returning the goods will
be borne by the customer.
You can return the product within 14 days from the receipt of the products, as long as the products have not been used and the packaging is not damaged.
In the unlikely event that the product you have received is faulty, send a picture of the product to customer care email and we will initiate the return or exchange process.
Yes, you can exchange an item you received as a gift with the same process of exchange for a purchased order. You can initiate the return of purchased products by clicking on the returns button and entering your order number and other details.
You can change the delivery address by logging in to your account on Giacomo Casanova Style.
In case you forget your password, you can click on the “forgot your password” button below the login option, and you will get the instructions to reset the password on your registered email id.
Yes, it is possible to change your personal informations and email in the personal area, which is totally dedicated to you.
By entering your email in the “Sign up and save” section, you can sign up for the newsletter and get special offers, free giveaways.